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Smart TV

Sign in using a phone or tablet

1. Open the Netflix app and choose Sign in.

2. Before entering your Netflix electronic mail or password, choose Sign In from Web. If yous do not come across this option, you'll need to sign in using your remote.

3. Using a phone or tablet, point your camera at the QR code shown on your TV.

4. Tap the imprint that appears. If a imprint doesn't announced, go to netflix.com/tv8.

5. Enter the sign-in code shown on your TV, then tap Proceed. You might exist asked to sign in.

6. Tap Start Watching and your Television set will be signed in.

Sign in using a computer

1. Open the Netflix app, then choose Sign in.

2. Before entering your Netflix e-mail or password, choose Sign In from Web. If this pick isn't shown, you'll need to sign in using your remote.

3. Using your figurer, open a web browser and become to netflix.com/tv8.

4. Enter the sign-in lawmaking shown on your TV, then click Keep. Yous might be asked to sign in.

5. ClickStart Watching and your TV will be signed in.

Check your email and countersign

Make sure the email shown on your TV is correct. If information technology isn't, click Previous to go dorsum and fix it.

Enter your countersign once again, keeping in listen that Netflix passwords are example-sensitive. Click the pointer on the screen to change betwixt upper and lower case messages. Click Show Password to meet your password and confirm it is correct.

Reset your countersign

Restart your device

1. Unplug your device from power.

2. Press the power button on the device one time, and so wait 1 minute. If your device doesn't take a power button or you lot tin can't reach it, get out it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Restart your home network

1. Turn off your device.

2. Unplug your modem and router from power.

3. Wait xxx seconds.

4. Plug in your modem.

5. Await 1 minute.

6. Plug in your router.

7. Wait 1 infinitesimal.

8. Endeavour Netflix once again.

Some modems and routers might take longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you lot'll demand to change them dorsum to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If yous demand help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix once more.

Contact your internet access provider

Contact your cyberspace service provider. They tin can tell you if your modem/router is ready and working correctly.

Set-summit box or streaming media histrion

Sign in using a phone or tablet

1. Open the Netflix app and cull Sign in.

2. Before entering your Netflix email or password, choose Sign In from Web. If you do not see this pick, you'll need to sign in using your remote.

3. Using a phone or tablet, point your camera at the QR code shown on your Television.

4. Tap the banner that appears. If a banner doesn't appear, go to netflix.com/tv8.

5. Enter the sign-in code shown on your Television, then tap Continue. Yous might be asked to sign in.

6. Tap Start Watching and your TV will be signed in.

Sign in using a figurer

1. Open the Netflix app, then choose Sign in.

2. Before inbound your Netflix electronic mail or countersign, cull Sign In from Web. If this option isn't shown, y'all'll need to sign in using your remote.

3. Using your computer, open a web browser and go to netflix.com/tv8.

4. Enter the sign-in code shown on your TV, then click Continue. Yous might be asked to sign in.

5. ClickOffset Watching and your TV volition be signed in.

Verify your email and password

Brand sure the e-mail shown on your Tv set is right. If information technology isn't, click Previous to go dorsum and fix it.

Enter your countersign again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Password to see your password and ostend it is correct.

Reset your password

Restart your device

1. Unplug your device from power.

2. Press the power button on the device one time, so wait 1 infinitesimal. If your device doesn't have a power push or you can't reach it, leave it unplugged for iii minutes instead.

3. Plug your device dorsum in.

4. Turn your device on and endeavour Netflix again.

Restart your abode network

1. Turn off your device.

2. Unplug your modem and router from power.

3. Await 30 seconds.

4. Plug in your modem.

5. Wait i infinitesimal.

6. Plug in your router.

7. Wait 1 minute.

8. Attempt Netflix again.

Some modems and routers might accept longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you'll demand to alter them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you demand help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix once more.

Contact your internet service provider

Contact your cyberspace service provider. They tin can tell you if your modem/router is set upwardly and working correctly.

Mobile telephone or tablet

Android phone or tablet

Verify your email and password

Make sure the email address and password are correct before trying to sign in once again. You may demand to select Try Once more to verify or update this information. If you still can't sign in, go along troubleshooting below.

Employ your mobile browser to sign in to Netflix.com

If you were able to sign in to Netflix.com on your browser:

1. Make sure you lot have completed the sign-upwards process.

2. Open the Netflix app and try to sign in once more.

If you couldn't sign in to Netflix.com on your browser:

1. Verify that your email address was entered correctly. If information technology wasn't, re-enter information technology and effort to sign in again.

2. Visit netflix.com/clearcookies, then open the Netflix app and endeavor to sign in again.

3. If you still couldn't sign in, continue troubleshooting beneath.

Reset your password

Turn off countersign managers

Try turning off or removing your Netflix sign-in information from whatsoever password managers yous use.

If yous manage your passwords with Google:

1. Go to Settings > Google > Manage your Google Account

2. From the elevation, tap Security.

3. Scroll downwards to the department Signing in to other sites, then tap Password Manager.

4. In the list find and tap Netflix, then tap Delete.

If you apply Samsung Pass:

1. Go to Settings > Biometrics and security >Samsung Pass.

   Note:

   Y'all might be asked to enter your Samsung password.

2. Under IDs and passwords tap Apps.

3. In the listing, find and tap Netflix,

4. From the bottom right tap Delete, then tap Delete again to ostend.

Clear the Netflix app information

Annotation:

Clearing app data volition delete any TV shows and movies y'all have downloaded to the device.

1. From the dwelling house screen on your device, navigate to Settings.

2. Select General.

   • If y'all don't see General, continue to the adjacent step.

3. Select Apps or Applications.

4. Select Manage Applications, Application Director, or Manage All Apps.

   • If yous don't encounter these selections, continue to the next step.

5. Scroll down and select Netflix.

   • If you don't come across Netflix, bank check the Downloaded tab.

6. Select Storage.

   • If you don't see Storage, continue to the side by side step

7. Select Clear Data or Clear Storage, then OK.

8. Try Netflix once more.

What to do next

iPhone, iPad, or iPod touch

Verify your email and password

Make certain the email address and countersign are correct before trying to sign in again. Yous may demand to select Effort Again to verify or update this information. If you still tin can't sign in, go along troubleshooting below.

Remove saved passwords from iCloud Keychain

If you utilize the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you lot are unsure how to do this, contact Apple Support.

Restart your iPhone, iPad, or iPod touch on

1. Press and concur the side button and one of the volume buttons at the same fourth dimension until the sliders appear. Drag the peak slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, and so drag the slider.

2. After ten seconds, printing the Sleep/Wake button.

3. Once your device powers on, try Netflix again.

Reset your password

What to exercise next

Computer

Check your email and password

Make sure the email shown on your TV is correct. If it isn't, click Previous to go dorsum and fix it.

Enter your countersign over again, keeping in mind that Netflix passwords are instance-sensitive. Click the arrow on the screen to change betwixt upper and lower example letters. Click Testify Countersign to come across your password and ostend it is correct.

Clear the Netflix cookie

1. Go to netflix.com/clearcookies. This volition sign y'all out of your account.

2. Select Sign In and enter your Netflix email and password.

3. Try Netflix again.

Reset your countersign

Turn on cookies in your spider web browser

Steps for Windows

Chrome

1. From the upper correct corner of the browser, select Menu , and then Settings.

2. From the left-mitt bill of fare, select Privacy and security.

3. Select Cookies and other site data.

4. Brand sure the setting for Clear cookies and site data when you lot quit Chrome is turned off.

5. Try Netflix again.

Let cookies

1. In the upper right corner of the browser, clickSettings and more .

2. Click Settings.

3. Click Cookies and site permissions.

4. Click Manage and delete cookies and site information.

5. Make sure Allow sites to salvage and read cookie data (recommended) is turned on.

Firefox

1. Select the Card icon from the upper right corner.

2. Select Options.

3. Select Privacy from the bill of fare on the left.

4. Under History, locate the Firefox volition: drop-down menu and select Remember history.

5. Close the tab and endeavour Netflix again.

Internet Explorer

1. From the Tools carte, select Cyberspace Options.

2. Select Privacy.

3. Select Avant-garde.

4. Bank check the Override automatic cookie treatment box.

5. Nether Starting time-party Cookies, select Accept.

6. Select OK in the Advanced Privacy Settings window.

7. Select OK on the Internet Options window.

8. Try Netflix again.

Opera

1. Select Carte from the upper left corner of your browser.

2. Select Settings.

3. Curlicue down until you run across Cookies.

4. Make sure the pick Allow local data to be fix (recommended) is selected.

5. Close the Settings tab to save your new settings.

6. Attempt Netflix once again.

Steps for Mac

Chrome

1. From the upper right corner of the browser, select Menu , so Settings.

2. From the left-mitt menu, select Privacy and security.

3. Select Cookies and other site data.

4. Make certain the setting for Clear cookies and site data when yous quit Chrome is turned off.

5. Attempt Netflix again.

Firefox

1. From the Firefox bill of fare, select Preferences.

2. Select Privacy.

3. Nether Firefox will:, select Retrieve History.

4. Close Preferences to save your new privacy setting.

5. Try Netflix once again.

Opera

1. From the Opera menu, select Preferences.

2. Scroll down until you see Cookies.

3. Ensure the option Allow local data to be prepare (recommended) is selected.

4. Close the Preferences tab to save your new settings.

5. Endeavor Netflix over again.

Safari

1. From the Safari menu, select Preferences.

2. Select Privacy.

3. Under Cookies and website data, select Let from websites I visit.

4. Close Preferences to save your new privacy setting.

5. Try Netflix once again.

Update your web browser

Video game console

Sign in using a phone or tablet

1. Open the Netflix app and choose Sign in.

2. Before entering your Netflix email or password, cull Sign In from Web. If y'all do not run into this option, yous'll need to sign in using your remote.

3. Using a telephone or tablet, betoken your camera at the QR code shown on your TV.

4. Tap the banner that appears. If a banner doesn't appear, become to netflix.com/tv8.

5. Enter the sign-in code shown on your TV, then tap Continue. You lot might be asked to sign in.

6. Tap Start Watching and your TV will be signed in.

Sign in using a computer

1. Open the Netflix app, then choose Sign in.

2. Earlier inbound your Netflix email or password, cull Sign In from Web. If this option isn't shown, you lot'll need to sign in using your remote.

3. Using your figurer, open a web browser and become to netflix.com/tv8.

4. Enter the sign-in code shown on your Boob tube, then click Continue. Yous might be asked to sign in.

5. ClickStart Watching and your Tv set volition be signed in.

Check your email and password

Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and ready it.

Enter your password again, keeping in mind that Netflix passwords are instance-sensitive. Click the pointer on the screen to modify between upper and lower case messages. Click Prove Countersign to see your password and confirm it is correct.

Reset your password

Restart your device

1. Turn off your device.

   Notation:

   If you aren't certain your device is completely off, or if you can't detect a power button, so unplug the power cable.

2. Leave your device off for at to the lowest degree 30 seconds.

3. Plough on your device and try Netflix again.

Restart your home network

1. Turn off your device.

2. Unplug your modem and router from power.

3. Expect 30 seconds.

4. Plug in your modem.

5. Wait one minute.

6. Plug in your router.

7. Expect ane minute.

8. Attempt Netflix again.

Some modems and routers might take longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you lot've reset these settings, endeavor Netflix again.

Contact your internet service provider

Contact your internet access provider. They can tell you if your modem/router is ready up and working correctly.

Blu-ray player

Sign in using a phone or tablet

1. Open up the Netflix app and choose Sign in.

2. Before entering your Netflix email or password, choose Sign In from Spider web. If y'all do not see this option, y'all'll need to sign in using your remote.

3. Using a telephone or tablet, betoken your photographic camera at the QR lawmaking shown on your Tv.

4. Tap the banner that appears. If a banner doesn't appear, get to netflix.com/tv8.

5. Enter the sign-in code shown on your Goggle box, and so tap Go along. You might exist asked to sign in.

6. Tap Start Watching and your TV will be signed in.

Sign in using a computer

1. Open the Netflix app, then choose Sign in.

2. Before entering your Netflix email or password, choose Sign In from Spider web. If this choice isn't shown, yous'll demand to sign in using your remote.

3. Using your estimator, open a web browser and go to netflix.com/tv8.

4. Enter the sign-in lawmaking shown on your TV, so click Continue. You might be asked to sign in.

5. ClickStart Watching and your Tv volition be signed in.

Check your electronic mail and password

Make sure the email shown on your Boob tube is correct. If it isn't, click Previous to go dorsum and ready it.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to alter between upper and lower case letters. Click Show Password to see your password and confirm it is correct.

Reset your password

Restart your device

1. Unplug your device from power.

2. Press the power push button on the device once, then wait 1 minute. If your device doesn't have a power button or y'all tin can't reach it, leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Restart your home network

1. Plough off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from power for 30 seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix once again.
   

Amend your Wi-Fi signal

To amend your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router abroad from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get amend reception when on a desk or bookshelf.

Restore your default connection settings

If y'all've changed the connection settings on your device, you lot'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If yous need help changing these settings, contact the device manufacturer.

Once you've reset these settings, endeavor Netflix again.

Contact your internet access provider

Contact your cyberspace service provider. They can tell you if your modem/router is set up and working correctly.

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Source: https://help.netflix.com/en/node/470

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